Privacy Policy
Last Updated: 15 May 2025 · Effective Date: 15 May 2025
1. Introduction
Pyxis Lane Sdn Bhd ("Pyxis Lane", "we", "us", or "our") is committed to protecting the personal information you share with us. This Privacy Policy explains what data we collect, how we use it, and what rights you have in relation to it. It applies to information collected through our website at pyxis.blog and through our consulting engagements.
If you have questions about this policy, please contact us at [email protected].
2. Data We Collect
2.1 Information you provide directly
- Name and contact details (email address, phone number) submitted via our contact form
- Message content submitted through the form
- Information you share during planning calls and engagement discussions
2.2 Information collected automatically
- Website usage data via cookies and analytics tools (see Section 5)
- IP address and browser information collected by our hosting provider
- Pages visited, time on site, and referral source
3. Legal Basis for Processing
We process personal data on the following bases under the Personal Data Protection Act 2010 (PDPA) of Malaysia:
- Consent: When you submit the contact form, you consent to us processing your details to respond to your enquiry.
- Legitimate interest: Website analytics to improve our site and service delivery.
- Contract: Processing necessary to deliver the consulting engagement you have agreed to.
4. How We Use Your Data
- To respond to enquiries submitted via the contact form
- To schedule and deliver consulting engagements
- To send administrative communications related to your engagement
- To improve our website based on usage analytics
- To comply with applicable legal obligations
We do not use personal data for automated decision-making or profiling. We do not send marketing communications without your explicit consent.
5. Cookies
Our website uses cookies to understand how visitors use the site. Cookies are small text files stored in your browser. You can manage cookie preferences from the notice displayed when you first visit our site, or at any time via our Cookie Policy page. Essential cookies cannot be disabled as they are required for basic site operation.
6. Data Sharing
We do not sell personal data. We may share data with:
- Service providers: Hosting, email delivery, and analytics providers operating under data processing agreements
- Legal authorities: Where required by Malaysian law or a valid court order
Third-party analytics services (such as Google Analytics) may receive anonymised usage data. Their privacy practices are governed by their own policies.
7. Data Retention
Enquiry data from the contact form is retained for up to twelve months unless an engagement follows, in which case engagement-related data is retained for seven years in line with standard business record-keeping obligations. You may request deletion of your data at any time (see Section 9).
8. Data Security
We take reasonable organisational and technical measures to protect personal data, including access controls and encrypted data transmission. However, no method of internet transmission is entirely without risk. If you have concerns about specific data, contact us at [email protected].
9. Your Rights
Under the PDPA 2010 and applicable data protection principles, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data (subject to legal retention requirements)
- Withdraw consent for processing based on consent
- Object to processing based on legitimate interest
To exercise any of these rights, email [email protected]. We will respond within thirty days.
10. Third-Party Links
Our website may contain links to external sites. We are not responsible for the privacy practices of those sites and encourage you to review their policies before sharing personal information with them.
11. Children
Our services are directed at organisations and their representatives. We do not knowingly collect personal data from individuals under the age of eighteen. If you believe a minor has submitted data to us, please contact us so we can remove it.
12. Changes to This Policy
We may update this policy from time to time. Material changes will be noted with a revised "Last Updated" date at the top of this page. Continued use of our site after an update constitutes acceptance of the revised policy.
13. Contact
For any privacy-related questions or requests:
- Email: [email protected]
- Address: Level 7, Plaza Sentral, Jalan Stesen Sentral 5, 50470 Kuala Lumpur, Malaysia